Mortgage -- Trouble during payment process -- Complaint #5508805
Complaint Overview
Complaint ID: 5508805
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Virginia
ZIP Code: 22003
Date Received: 2022-04-27T12:00:00-05:00
Date Sent to Company: 2022-04-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a similar complaint in XXXX of XXXX. Bank of America " fixed '' their system and now the same thing is happening again. My checking account and mortgage are both with Bank of America and I also use their electronic bill pay system. Unless I pay my mortgage on the EXACT DUE DATE, their payment system processes the EXACT MORTGAGE AMOUNT as a Principal only payment. I have to spend a minimum of XXXX minutes, if I'm lucky, ( if not it can be an hour or better ) EVERY TIME I pay the mortgage. This is beyond frustrating and and HUGE waste of my time. Additionally, this messes up by taxes if the payments aren't correct in time AND there is absolutely no way to tell what is happening with the mortgage with them back things in and out of the system. THIS IS A NEW COMPLAINT, as Bank of America fixed the last issue on XX/XX/XXXX. This started to happen again in XXXX. Again, I wait until I receive the ebill and pay from their system. My payments for the following were processed incorrectly : Mortgage due date of XX/XX/XXXX paid on XX/XX/XXXX was misapplied to principle and in additional the the mortgage due date of XX/XX/XXXX paid on XX/XX/XXXX. Working in the IT field I would assume they have BUGS in their program that are causing this, but I should be compensated for them WASTING MY TIME each and every month!! It isn't like I'm paying the mortgage a month in advance. They need to FIX their mortgage payment system once and for all!!
Frequently Asked Questions
What is Complaint #5508805 about?
Complaint #5508805 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-04-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.