Checking or savings account -- Managing an account -- Complaint #5502051
Complaint Overview
Complaint ID: 5502051
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New Jersey
ZIP Code: 074XX
Date Received: 2022-04-26T12:00:00-05:00
Date Sent to Company: 2022-04-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good day sir/madam, My name is XXXX, my Chase Checking Account was hacked on Friday, XX/XX/2022. I received an automated Chase Fraud Alert, and I Declined the transaction. That morning not sure how they did it, but the Hackers took {$1400.00} from my checking account without my Authorization. I've been disputing and fighting this for over 2 months, and Chase is declining my request. I had provided XXXX Gas Receipt, Police Report, and Bank Statements. I can not be in 2 Places at once, I had told them, I was gassing up at XXXX XXXX, NJ ( XXXX ) and the ( 2 ) transactions took place in Chase Branch XXXX XXXX XXXX XXXX NJ ( XXXX or XXXX ), it's a XXXX drive depending on traffic. Supposedly, according to Chase Representative, the transactions were done using Phone Tap feature. I DO NOT have that feature on my phone, I use a physical card, as I mentioned to Chase Claims/Fraud Department . Please review and advise if you can help me out. thank you in advance, Sincerely, XXXX
Frequently Asked Questions
What is Complaint #5502051 about?
Complaint #5502051 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-04-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.