Mortgage -- Incorrect information on your report -- Complaint #5501812
Complaint Overview
Complaint ID: 5501812
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: California
ZIP Code: 92651
Date Received: 2022-04-26T12:00:00-05:00
Date Sent to Company: 2022-04-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
BofA Mortgage Mistake Mortgage Account # XXXX - I have asked BofA for this due to their mistakes. They are non responsive and their departments are not communicating with XXXX another, they are ruining my credit and they are incorrect. I'd like them to do all of the following and correct their mistakes. ( 1 ) Please send me a letter reversing the credit bureau delinquency as it is incorrect and all of the notes in the BofA system will show this ( 2 ) I had a deferral which ended in XX/XX/2021, 5 payments have been made since then which indicates the account is in good standing ( XXXX, XXXX, XXXX, XXXX, XXXX have been paid ) -- this too is in the notes and when and if " someone '' looked into this they'd realize the account discrepancy. The deferral was due to end XXXX, I was told to pay XX/XX/2021 payment then I was told it was extended into XXXX and XXXX payment would push to XXXX by CRM 's at BofA. ( 3 ) PLEASE immediately correct these mistakes as all of my credit card companies are reducing my limits due to BofA 's mistakes...
Frequently Asked Questions
What is Complaint #5501812 about?
Complaint #5501812 was filed against Bank Of America, National Association regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2022-04-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.