Student loan -- Struggling to repay your loan -- Complaint #5496638
Complaint Overview
Complaint ID: 5496638
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: Texas
ZIP Code: 757XX
Date Received: 2022-04-25T12:00:00-05:00
Date Sent to Company: 2022-04-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have already paid into the deferment through wage garnishment. My loans have been on hold for forbearance but while on forbearance they were still sent to debt collection instead of remaining on hold. I am afraid I will not be able to get future education help with this still standing as is. I am planning on returning to school this fall is possible. I have been off work every since XX/XX/2020 from the COVID 19 ffcva with a family member that was left paralyzed and unable to care for themselves at this time.
Frequently Asked Questions
What is Complaint #5496638 about?
Complaint #5496638 was filed against Aes/Pheaa regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2022-04-25T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.