Debt collection -- Attempts to collect debt not owed -- Complaint #5494856
Complaint Overview
Complaint ID: 5494856
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Alabama
ZIP Code: 362XX
Date Received: 2022-04-25T12:00:00-05:00
Date Sent to Company: 2022-05-17T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I used my credit card, a Chevron card, at a location near where I live. The only other time I used the Chevron card, other than at that location, was in early XXXX of last year. I used my Visa card at the same local Chevron station on XX/XX/XXXX of this year. On XX/XX/XXXX I received an e-mail from my bank citing suspicious activity. I informed my bank that the activity was fraudulent and cancelled the card. That Chevron station was the only place I used that Visa card other than XXXX. In XXXX I received a bill from Chevron. I paid them what I owed but did not pay the fraudulent charges. All the above I stated in a letter to Chevron which I sent with my bill. I sent the letter to the address of credit card payment and another copy to the address given for complaints about incorrect charges. I am still getting billed for the fraudulent charges. Not only did I cite the fraudulent charges but I referred Chevron to my bank, including the last four digits of the cancelled card, so they would would know where the cards were being copied.
Frequently Asked Questions
What is Complaint #5494856 about?
Complaint #5494856 was filed against Synchrony Financial regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-04-25T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.