Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5490121
Complaint Overview
Complaint ID: 5490121
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Texas
ZIP Code: 77584
Date Received: 2022-04-24T12:00:00-05:00
Date Sent to Company: 2022-04-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a refrigerator at a Best Buy store for {$2100.00} and in the process was offered a Best Buy/Citi credit card. I was told by the sales rep that the card offered 10 % cash back and a 0 % introductory interest rate. I agreed to apply for the card, but, as I was completing the transaction and application, a manager showed up to assist the sales rep and said that actually the card offered 10 % cash back OR a 0 % introductory interest rate. I was a little frustrated but proceeded to open the card and chose 10 % cash back. At no time was I provided a brochure with the terms of the card. When the card arrived in the mail, I registered the card online and discovered that the actual rewards were 5 % back in Best Buy reward certificates that could only be used in store or online. Because of my significant purchase, I was expecting {$210.00} in cash rewards but instead received what was actually a {$95.00} Best Buy certificate ( online account indicates that rewards accrue in increments of {$5.00} and I guess the calculation for the points excludes tax, but I am unsure ). Misrepresenting terms to customers to sell credit cards is plain wrong. I closed the card but am out the expected cash rewards and have had my credit score impacted.
Frequently Asked Questions
What is Complaint #5490121 about?
Complaint #5490121 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-04-24T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.