Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5467637
Complaint Overview
Complaint ID: 5467637
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 33021
Date Received: 2022-04-19T12:00:00-05:00
Date Sent to Company: 2022-04-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, my Bank of America account was compromised and the scammer transferred {$650.00} from my savings to my checking account, then used the XXXX feature built into the Bank of America app to transfer {$700.00} to themselves. On XX/XX/XXXX I noticed the fraudulent activity when paying off my credit cards and called my bank to report my identity had been stolen and explain what happened. Bank of America said XXXX would investigate the issue and open a claim. A claim was never opened and this still does not address that the scammer had access to my bank account to make the transfer from my savings to checking accounts.
Frequently Asked Questions
What is Complaint #5467637 about?
Complaint #5467637 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-04-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.