Money transfer, virtual currency, or money service -- Problem adding money -- Complaint #5462460
Complaint Overview
Complaint ID: 5462460
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Problem adding money
State: Nevada
ZIP Code: 894XX
Date Received: 2022-04-18T12:00:00-05:00
Date Sent to Company: 2022-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX payments were never received into my designated Bank of America account. I received Bank of America confirmation text messages which I then had to acknowledge on my Bank of America app to receive the transfers from my business customers into my account, which I did. These transfers occurred between XX/XX/XXXX and XX/XX/XXXX. The Bank of America account was closed XX/XX/XXXX and I received a printed transaction history from XXXX thru XXXX at that time. Unfortunately I did not do a reconciliation. In preparing my taxes recently it was discovered by my bookkeeper the XXXX payments were missing and none were ever received into my account. This was verified by the Bank of America branch manager today, XX/XX/XXXX that no XXXX payments ever were received or deposited into my account. She referred me to XXXX directly as did the Bank of America phone customer service representative. XXXX keeps referring me back to Bank of America - No one is able to resolve why my XXXX payments were never received. I need to know where these payment transfers went and why I never received them.
Frequently Asked Questions
What is Complaint #5462460 about?
Complaint #5462460 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Problem adding money. It was received by the CFPB on 2022-04-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.