Mortgage -- Trouble during payment process -- Complaint #5462325
Complaint Overview
Complaint ID: 5462325
Company: Rushmore Loan Management Services LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Wisconsin
ZIP Code: 53719
Date Received: 2022-04-18T12:00:00-05:00
Date Sent to Company: 2022-06-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Increased monthly mortgage payment on a fixed note. The past year, the servicer initially included addition {$140.00} to each monthly payment without an explanation ; just " interest short. '' Numerous calls to the loan servicer, Rushmore Loan Management Services were to no avail. Submitted a registered mail for why my fixed payment changed under RESPA on XX/XX/2022. XXXX referred that I need to contact the mortgagor. Essentially, my payments have gone up from {$1300.00} monthly to {$1600.00} without any explanation to why. I can't get an answer why my amortized monthly payment changed from {$1300.00} to {$1600.00} and why the mortgagor or loan service failed to inform on any changes to the loan.
Frequently Asked Questions
What is Complaint #5462325 about?
Complaint #5462325 was filed against Rushmore Loan Management Services LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-04-18T12:00:00-05:00.
How did Rushmore Loan Management Services LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rushmore Loan Management Services LLC?
Yes, visit the Rushmore Loan Management Services LLC company profile at readthecomplaint.com/company/rushmore-loan-management-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.