Debt collection -- Communication tactics -- Complaint #5462272
Complaint Overview
Complaint ID: 5462272
Company: Vital Solutions, INC.
Product: Debt collection
Sub-Product: Auto debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: New Jersey
ZIP Code: 07724
Date Received: 2022-04-18T12:00:00-05:00
Date Sent to Company: 2022-04-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The debt in question was with XXXX. The dealership where we leased did agree to absorb the debt in lieu of leasing a new vehicle with the same company. We have explained this to the agency that is attempting to collect this debt and requested that they contact the dealership directly. They refused. They refuse to hear anything we are saying. It is not my job to make sure that the proper agency received the proper paperwork from a different agency altogether. I signed a contract with XXXX of XXXX and they agreed to handle this. They did not.
Frequently Asked Questions
What is Complaint #5462272 about?
Complaint #5462272 was filed against Vital Solutions, INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2022-04-18T12:00:00-05:00.
How did Vital Solutions, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Vital Solutions, INC.?
Yes, visit the Vital Solutions, INC. company profile at readthecomplaint.com/company/vital-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.