Checking or savings account -- Closing an account -- Complaint #5399900
Complaint Overview
Complaint ID: 5399900
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Hawaii
ZIP Code: 96817
Date Received: 2022-04-02T12:00:00-05:00
Date Sent to Company: 2022-04-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I requested that my Bank of America, XXXX XXXX, FL account be closed XX/XX/2022. The amount was {$3600.00}. The check information was verified by the bank. The check never arrived. I called back in XXXX and they put in a notification to track the former check and reissue a new one. XX/XX/2022 I received a letter stating the account money was addressed to and deposited to an unknown name. The check was not filled out addressed to me or sent to me as Bank of America claims it was.
Frequently Asked Questions
What is Complaint #5399900 about?
Complaint #5399900 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-04-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.