Checking or savings account -- Managing an account -- Complaint #5399258
Complaint Overview
Complaint ID: 5399258
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 75007
Date Received: 2022-04-02T12:00:00-05:00
Date Sent to Company: 2022-04-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, my Chase Bank debit card was stolen along with my phone and drivers license. They withdrew money from two of my accounts at two different Chase ATMs for a total of {$4000.00}. They withdrew {$1000.00} from one account and {$3000.00} from my second account. They were able to withdraw from both accounts because my debit card is linked to both accounts and they can pull up my balance for both. The transactions online have the ATM addresses on them. I called Chase to freeze my account and to open a dispute for the fraudulent charges. Chase froze and locked my account that day. I also filed a police report with the local police department and a detective is on my case. On XX/XX/2022, Chase sent temporary credit for my first account for {$1000.00}. On XXXX XXXX, Chase finished their investigation and agreed it was a fraudulent charge and let me keep the credit. On XX/XX/2022, Chase sent temporary credit for my second account for {$3000.00}. On XX/XX/2022, Chase closed the investigation and said the charges were authorized and they are taking the {$3000.00} back on or after XX/XX/2022.
Frequently Asked Questions
What is Complaint #5399258 about?
Complaint #5399258 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-04-02T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.