Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5396871
Complaint Overview
Complaint ID: 5396871
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: California
ZIP Code: 92122
Date Received: 2022-04-01T12:00:00-05:00
Date Sent to Company: 2022-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This complaint refers to a previous complaint, ID XXXX, that Chase did not address. In their previous response, Chase referred to their Digital Services Agreement to justify their right to delay, block or cancel a payment. However, Chase did not explain why they gave misleading information, at multiple times. Chase blocked a wire transfer that I initiated on-line on XX/XX/2021, and specifically asked for missing information such as my Name, Address, DOB, XXXX. All information was submitted twice, both on-line and at the branch. Each time, there was an acknowledging email message, confirming a response would be sent to me within 2 days. In addition, the Chase branch manager, upon contacting the Chase XXXX XXXX department, told me that a reply would be available within 2 days, as he confirmed in his letter XX/XX/2021. The bank never provided any explanation.
Frequently Asked Questions
What is Complaint #5396871 about?
Complaint #5396871 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-04-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.