Mortgage -- Struggling to pay mortgage -- Complaint #5396782
Complaint Overview
Complaint ID: 5396782
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: Maryland
ZIP Code: 21771
Date Received: 2022-04-01T12:00:00-05:00
Date Sent to Company: 2022-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My servicer Select Portfolio Servicing is refusing to allow me to view the original note on my property in a timely manner. They offered me a trial modification that began XX/XX/XXXX and I am to make a payment on XX/XX/XXXX ( which I did ) and XXXX on XX/XX/XXXX and XX/XX/XXXX at which time I am to be given a permanent mod to sign. I have requested to be given the opportunity to visually inspect my original note to SPS loss mitigation division and to the SPS Ombudsman Division that I was told handled those request. Request was Made XX/XX/XXXX on the phone and by email. On the phone I was first told by XXXX in the Ombudsman division that they didn't have my original note and they'd have to make a " custodian '' request to have it found and brought to their office. I was told they should have it in a week. I called a week later and spoke to another employee, XXXX, in the Ombudsman division and I was then told it would take possibly more then 2 months for them to get the original note in their possession. I was verbally told by XXXX that they do not need to provide me the original note showing their investor owns the note in order to have me sign a modification or to proceed with foreclosure. I requested in writing that the trial modification be placed on a temporary hold until SPS can locate my original note and give me access to view it and confirm who owns my note. I do not believe a homeowner should be forced to make payments for a trial mod and sign a permanent mod to a servicer that refuses to provide access to the original note showing ownership of the note. I do not feel an undisclosed time of 2 months or more is considered " timely '' access. The servicer should have access to my original note and should be giving me access to visually inspect it.
Frequently Asked Questions
What is Complaint #5396782 about?
Complaint #5396782 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-04-01T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.