Checking or savings account -- Managing an account -- Complaint #5396412
Complaint Overview
Complaint ID: 5396412
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Missouri
ZIP Code: 63031
Date Received: 2022-04-01T12:00:00-05:00
Date Sent to Company: 2022-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I walked inside US Bank and spoke with the banking employee about opening a business checking account. I opened it with her and supplied the code for the {$300.00} bonus being offered. You had to make {$3000.00} in new deposits and keep the account open for 90 days to qualify. I deposited {$100.00} that day and ACHed the remaining {$2900.00} within the 30 days just as the employee instructed. I received an e-mail from US Bank saying I didn't qualify.??? Other people/businesses that I've been in contact with have received their bonuses with similar deposits.
Frequently Asked Questions
What is Complaint #5396412 about?
Complaint #5396412 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-04-01T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.