Credit card or prepaid card -- Closing your account -- Complaint #5393405
Complaint Overview
Complaint ID: 5393405
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 90032
Date Received: 2022-03-31T12:00:00-05:00
Date Sent to Company: 2022-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Bank of America discriminately closed my Bank of America credit card account. B of A has treated me poorly because of my age. This is elder abuse. I have a long history of paying my balance in full. There have been issues with USPS mail delays and COVID. On or about XX/XX/XXXX, after speaking to a Bank of America representative, the B of A representative agreed to waive {$59.00} once a payment of {$2400.00} was made to the credit card account. A payment of {$2400.00} was made at a B of A ( ATM ) the same day of the agreement in XX/XX/XXXX. B of A failed to credit the late fees and interest fees. Since XX/XX/XXXX to XX/XX/XXXX, Bank of America has nickeled and dimed me on the {$59.00} late fees and interest they promised to waive. The fees were also disputed in XX/XX/XXXX. Bank of America has discriminated against me because I am elderly. They have ignored my dispute and B of A is refusing to follow through on their promise to waive the fees. This is wrong. They refuse to notate the account properly with our agreement. When I call B of A to remedy this injustice, I am routed to B of A collections department who deceptively gives me wrong information. First, they say they can credit the account but then turn round and say they can't. This mental and emotional abuse is overwhelming that I must seek the help of my children. A person in collections who identified himself as XXXX XXXX ( if that's even his name ) repeatedly lied and refused to answer questions, speaking over my daughter. I couldn't believe what I was hearing on the speaker phone. Bank of America refuses to follow through on our agreement and promise to credit {$59.00} back in XX/XX/XXXX and instead charging additional erroneous fees. I am likely not the only elderly person B of A is abusing financially. Can you imagine the elderly people who have no one to advocate for them against B of A shenanigans? This is wrong. B of A also discriminated against me by reducing my credit limit by {$20000.00}. for no reason and then closing my account! This is criminal. The reason they gave today XX/XX/XXXX for not following through with crediting the account is because it's closed. The {$59.00} has now increased to {$66.00} even though it was disputed last year and I was promised it would be waived once my payment was made. Payment was made the day of the AGREEMENT. This is absurd. Instead of waiving the fees as promised B of A charged {$3.00} interest after my {$2400.00}, 44 payment. I am asking for assistance with these deceptive practices by B of A employees. 1. First, B of A should follow through on their promise to credit the late fees and interest 2. Secondly, open my credit card account they closed for no legitimate reason. 3 Third, reinstate my credit limit they reduced without a legitimate reason. 4. B of A should be investigated for elder discrimination and financial abuse and fined to prevent this form of deceptive practices. Please assist me with restoring my credit card account, credit limit and fulfilling the promise by Bank of America to waive the fees. I have repeatedly called B of A to remedy however the employees are rude and hang up on me and the person helping me. Your assistance is greatly appreciated.
Frequently Asked Questions
What is Complaint #5393405 about?
Complaint #5393405 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-03-31T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.