Credit card or prepaid card -- Closing your account -- Complaint #5393026
Complaint Overview
Complaint ID: 5393026
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Colorado
ZIP Code: 80920
Date Received: 2022-03-31T12:00:00-05:00
Date Sent to Company: 2022-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I opened a credit card with Chase Bank in XXXX XXXX. At the end of XXXX XXXX, Chase closed my credit card with absolutely no warning. Which dropped my credit from a XXXX to XXXX. The reason they closed it was because after reviewing my account ( after they already accepted me and opened an account ) that I had too many credit card accounts already opened and the other reason that they closed the account was because we went over the credit limit by XXXX CENTS. After a XXXX XXXX phone call with Chase on XX/XX/XXXX, my account was placed under review to see if it could be reopened ( had to pay {$70.00} before they would put it under review ). On XX/XX/XXXX, I received a call from Chase stating after the review my account has been reopened. On XX/XX/XXXX, 3 DAYS later, Chase closes my account without any warning again. This causing my credit to drop from a XXXX to a XXXX. Forgot to mention, we were beginning the process of buying a house, which chase knew about before closing the account the a second time.
Frequently Asked Questions
What is Complaint #5393026 about?
Complaint #5393026 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-03-31T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.