Checking or savings account -- Managing an account -- Complaint #5392850
Complaint Overview
Complaint ID: 5392850
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Illinois
ZIP Code: 60073
Date Received: 2022-03-31T12:00:00-05:00
Date Sent to Company: 2022-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I have opened an account with US Bank which was initially funded with {$200.00}. I have opened an account reacting to the {$300.00} bonus offer sent to me by the bank ( XXXX XXXXXXXX ) as the local branch in XXXX XXXX XXXX, IL refused to open it. I was told that this is online offer only and to get the bonus I must do it online. At the account opening I have explained that I work overseas and the payment for my work coming from XXXX will be in form of international wire. I was told that is acceptable as long as the payment is made for a payroll purpose ( which it was ). Subsequently I was provided with a US Bank routing info which was incorrect ( XXXX ) along with the XXXX XXXX which was incorrect as well which delayed the payment processing to more than 30 days funding scenario after account opening. I have had a conversation with person name XXXX who was a supervisor at the US Bank who informed me that the notes will be left on the account to explain the situation and bonus being provided after the {$3000.00} plus balance held for more than 30 days will be fulfilled. On XX/XX/XXXX I called as the bonus was not credited and found out that my account was not credited since the " international wire '' is not a direct deposit, contrary to what I was told at the account opening. Also the person assisting me, XXXX made a representation that she can address the issue of bonus right then when I called and after a while into the conversation it became an evident she lied to me as she was actually not qualified/authorized to address it. Question to the US Bank I have is this : 1 ) Why is the US Bancorp so unprofessional as to misrepresent the financial products requirements to obtain the bonus and when the funding requirement is actually met to deny it? 2 ) What does it say for the bank to send wrong routing/swift numbers to consumer and was it done on purpose to delay the funding of the account thus make it ineligible for the bonus? I think it is reprehensible that the US Bank is allowed to do business this way and the CFPB should investigate whether the issue is systemic thus warranting regulatory action. In my opinion it is.
Frequently Asked Questions
What is Complaint #5392850 about?
Complaint #5392850 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-31T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.