Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5391377
Complaint Overview
Complaint ID: 5391377
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 95060
Date Received: 2022-03-31T12:00:00-05:00
Date Sent to Company: 2022-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1. XXXX XXXX received a text from J.P. Morgan Chase Bank asking if she recognized activity to {$200.00} to XXXX XXXX XXXX, {$2500.00} to XXXX XXXX ( text received XXXX pm XXXX XX/XX/2022 ) 2. Wrote 'No ' in return, verified that it was a Chase phone number 3. Return text said a hold has been placed on your card, we'll be contacting you shortly. 4. XXXX called number XXXX ( this is the Chase phone number on the back of her Chase debit card ), at XXXX pm XXXX XX/XX/2022. XXXX 's husband, XXXX XXXX, PhD listened in on the call. 5. Since XXXX initiated the call to the Chase number, she believed she was talking to a Chase representative.The person gave his name as XXXX XXXX, ID XXXX XXXX. Person on other end asked if we knew a person named XXXX XXXX ( sp? ) in XXXX, Georgia. We were informed that this man had taken out {$5000.00} from XXXX 's account. XXXX was informed that she had to go to XXXX to reverse this transaction. 7. " XXXX XXXX said he would walk us through the reversal process and said that because he was with Chase, he would never ask for a username or password, and never did. He asked if a different email than XXXX 's was hers ( XXXX ), she said XXXX. ' XXXX 's email is XXXX 8. We started on the laptop but he informed us this needed to be confirmed on the smartphone with the XXXX app. It didn't work initially. Then " XXXX '' instructed XXXX to put her middle name in the app ( XXXX XXXX XXXX ) 9. " XXXX '' instructed us to put a sequence of numbers and letters in the memo field : XXXX. Then he told us to put in a verification code : XXXX. He said we would receive an email confirming that the {$5000.00} was back in XXXX 's account. 10. We received an email, but no {$5000.00} in the account. ( email to XXXX, account name XXXX XXXX XXXX, XXXX, said that XXXX XXXX XXXX, XXXX had sent {$5000.00} to XXXX XXXX.
Frequently Asked Questions
What is Complaint #5391377 about?
Complaint #5391377 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-03-31T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.