Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5387649
Complaint Overview
Complaint ID: 5387649
Company: U.S. Bancorp
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Oregon
ZIP Code: 97225
Date Received: 2022-03-30T12:00:00-05:00
Date Sent to Company: 2022-03-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
US Bank advertises a 50 % bonus on points when using points for travel booked through their portal using their premium travel card ( XXXX XXXX ) ; however this bonus is non-existent on their website. After noticing no discount available, I spoke with US Bank customer service who said this was a reward through XXXX and instructed me to call them at XXXX and I spoke to XXXX. During this call I was informed XXXX is not responsible for this benefit and that US Bank customer service would be able to help. Unfortunately nobody is taking accountability for this. I am attempting to reserve a hotel on their travel portal which is valued at $ XXXX {$330.00}, meaning I should be paying roughly XXXX points ; however everywhere is advertised as the cash equivalent value, not holding up to their end of what has been advertised.
Frequently Asked Questions
What is Complaint #5387649 about?
Complaint #5387649 was filed against U.S. Bancorp regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-03-30T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.