Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5384051
Complaint Overview
Complaint ID: 5384051
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 94619
Date Received: 2022-03-29T12:00:00-05:00
Date Sent to Company: 2022-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2022 and XX/XX/2022, {XXXX} was withdrawn each day for a total of {XXXX}. I visited my bank 's branch office for information regarding these unauthorized withdrawals from my checking account. I was assured that the bank would get back to me to provide information concerning these withdrawals. My checking account was blocked by the bank, and they subsequently opened a new account. I was telephoned two weeks prior by the bank 's fraud department to advise me that my account appeared to have been compromised. They asked if I had authorized payments from North Carolina, and New York. They further told me that someone had completed monthly automatic deductions to pay for a TV entertainment subscription. Realizing that the bank had not discharged its custodial responsibilities to authenticate authorization caused me much alarm. In response to my trip to my bank branch, I received a letter from the bank dated XX/XX/2022 which was supposed to detail what transpired to permit unauthorized withdrawals from my account. They wrote " After reviewing all relevant elements internal records and the information that you provided us, we have concluded that there are elements of your claim that lack credibility. Given the results of our investigation, we believe that the transactions that comprise your claim must be considered authorized and, as a result, we are unable to honor it ''. This generic copy and paste response from the bank does not address any of my questions or the bank 's negligence in securing proper authorization prior to transactions. There is no evidence that supports the bank 's justification or conclusions. justification. I did not personally provide any information directly to the bank 's fraud department. The information the bank received was telephoned in directly by my branch personnel. The bank 's conclusions could not be the result of any information I gave, as all the information submitted was given by phone by the branch employee. The purpose of my trip to the branch was to obtain the details of the so-called elements that the bank infers.
Frequently Asked Questions
What is Complaint #5384051 about?
Complaint #5384051 was filed against Citibank, N.A. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-03-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.