Debt collection -- Attempts to collect debt not owed -- Complaint #5383635
Complaint Overview
Complaint ID: 5383635
Company: Citibank, N.A.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Oklahoma
ZIP Code: XXXXX
Date Received: 2022-03-29T12:00:00-05:00
Date Sent to Company: 2022-03-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Original Creditor : Citibank NA Current Creditor : XXXX XXXXXXXX XXXX XXXX In 2017 I was married and my then-spouse used my non-public personal information to open multiple credit cards, bank accounts, and other loans. One of these accounts was with Citibank Citi XXXX card. I was not aware of the debt until he defaulted on the card. When it was discovered, I immediately notified Citi of the spousal identity theft. They sold the debt to XXXX XXXX which is who I am filing this complaint on. I have completed their fraud packet no less than 4 times which is identical each time. When they receive it from me along with all of my documentation, they send the debt to a new sub-contracted collection agency to attempt to collect the debt again. You can never speak to anyone directly at XXXX. They are ignoring my fraud/identity theft packet and continuing to attempt to collect a debt that is not mine. This has been going on 5 years now.
Frequently Asked Questions
What is Complaint #5383635 about?
Complaint #5383635 was filed against Citibank, N.A. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-03-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.