Student loan -- Dealing with your lender or servicer -- Complaint #5370344
Complaint Overview
Complaint ID: 5370344
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: California
ZIP Code: 94533
Date Received: 2022-03-25T12:00:00-05:00
Date Sent to Company: 2022-03-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX I was laid off from my job. I contacted my servicer at the time re : lower payment options during this time. Although I would have been eligible for a low or even {$0.00} payment, I was instead steered towards periods of forbearance/deferral from XXXX of XXXX. I was not made aware that any payment I did happen to make during that time would not be a qualifying payment under the PSLF program which is very important when you are striving for the goal of 120 payments. Luckily, I was able to secure new, PSLF eligible employment and started that job in XXXX of XXXX ( this employment time frame has been certified ). I have proof of payments made from XXXX XXXX and have attempted to submit them to Fed Loan Servicing and student aid.gov. I'm worried that not getting the payment status during that time period changed will prolong my forgiveness via the PSLF program. I have had the correct type of loans and repayment plans for many years prior to the waiver introduced in XX/XX/XXXX. It is very difficult to see people, that just applied to the PSLF program 2 months ago, get their loans forgiven while people like myself have had our ducks in a row for many years. I should note that when I first transferred my loans to Fed Loan servicing it literally took them more than a YEAR, to update my payment counts. That brings up high levels of frustration with my former servicer XXXX XXXX. It is my understanding that they failed to keep accurate payment records and continually steered people to periods of forbearance vs offering an income based payment. Currently, trying to call and speak with a Fed loan representative is a nightmare and very difficult if one does not have 2-3 hours to wait on hold. I believe that I should be at or very close to the required 120 payments and getting the payment status changed for the above dates would be helpful in me reaching my goal.
Frequently Asked Questions
What is Complaint #5370344 about?
Complaint #5370344 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-03-25T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.