Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5364805
Complaint Overview
Complaint ID: 5364805
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Nevada
ZIP Code: 89014
Date Received: 2022-03-24T12:00:00-05:00
Date Sent to Company: 2022-03-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I was a victim of fraud by a hacked XXXX account. I contacted who I thought was the owner of the XXXX account who was advertising game consoles for sale. I contacted them via direct message on XXXX- they told me to send them the total of {$850.00} via XXXX for the items I purchased. Once the sale was finalized I noticed that the actual owner of the account had posted on their XXXX account that their XXXX account had been hacked. Once I realized that I had sent the money to a scammer I quickly contacted my Bank while also trying to cancel the transfer from my mobile device with no luck. After speaking to a representative they mentioned that it would take between XXXX weeks to give me an answer to my claim. After XXXX days I received an update that my claim had been denied and that the money will not be returned to me. I believe they did not take the right amount of time to look into my case and was not thoroughly investigated. I also contacted XXXX directly with no luck. I've attached both updates from my bank as well as proof that I've reached out to XXXX and police report.
Frequently Asked Questions
What is Complaint #5364805 about?
Complaint #5364805 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-03-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.