Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5358491
Complaint Overview
Complaint ID: 5358491
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Louisiana
ZIP Code: 70003
Date Received: 2022-03-23T12:00:00-05:00
Date Sent to Company: 2022-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I recieved a text message that purported to be from Chase verifying whether I had authorized a {$2000.00} XXXX deposit. It looked like a legitimate text so I texted back " no. '' I received a call back and the individual said that they were from Chase 's fraud department. The fraudster walked me through steps to cancel the XXXX transaction. He had me send the {$2000.00} to my own phone number to prevent the money from being taken. I figured what harm could it do since it said the money was going to me. It dawned on me that this was an unusual call so I hung up the phone and called Chase to verify. The Chase representative said that he saw the transaction but that no money would leave my account because " I caught it in time. '' He also called me fortunate for catching it. Minutes after I hung up from Chase, {$2000.00} was transferred from my Chase account to the scammer via XXXX. I filed a claim with Chase who promised to review the matter in a timely fashion. They said I would hear back in 10 days but when that 10 days came and went I called Chase who indicated that the claim was denied.
Frequently Asked Questions
What is Complaint #5358491 about?
Complaint #5358491 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-03-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.