Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5349577
Complaint Overview
Complaint ID: 5349577
Company: First Mortgage Solutions
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Texas
ZIP Code: 77584
Date Received: 2022-03-21T12:00:00-05:00
Date Sent to Company: 2022-03-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied with a lender called First Mortgage direct to refinance my home. We provided all the paperwork and even paid for services like the appraisal. They advised us that our file will be going to underwriting. I was dealing with a man named XXXX XXXX. When days turned to a week, I reached out to find out the status and they told me that it is still under underwriting and that my DTI may be too high, but they will confirm with underwriting. This was strange because I'm virtually debt-free and make more than XXXX XXXX XXXXXXXX dollars a year. I said ok, I'll wait for their update. Days turned to weeks as I virtually emailed and called almost everyone at the company. Turns out there are two reasons they stopped replying to me. One was XXXX motivation, as I started reading other reviews from other clients who had the same issues and were mostly XXXXXXXX XXXX and the other was that they knew rates were about to rise and since I had a rate lock it would cost them money. I decided to go with another lender. Now that I need them to transfer the appraisal I paid for, to my current lender, they are still not answering my calls or emails.
Frequently Asked Questions
What is Complaint #5349577 about?
Complaint #5349577 was filed against First Mortgage Solutions regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-03-21T12:00:00-05:00.
How did First Mortgage Solutions respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against First Mortgage Solutions?
Yes, visit the First Mortgage Solutions company profile at readthecomplaint.com/company/first-mortgage-solutions to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.