Mortgage -- Trouble during payment process -- Complaint #5349382
Complaint Overview
Complaint ID: 5349382
Company: Axos Financial, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 92037
Date Received: 2022-03-21T12:00:00-05:00
Date Sent to Company: 2022-03-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have three mortgages with Axos Bank ( primary residence and 2 rental properties ). They have repeatedly place expensive hazard insurance on each of my properties although I have always had insurance and have submitted proof repeatedly.
Frequently Asked Questions
What is Complaint #5349382 about?
Complaint #5349382 was filed against Axos Financial, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-03-21T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.