Credit card or prepaid card -- Trouble using your card -- Complaint #5345331
Complaint Overview
Complaint ID: 5345331
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Georgia
ZIP Code: 30016
Date Received: 2022-03-20T12:00:00-05:00
Date Sent to Company: 2022-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My initial credit limit was {$2000.00}. I never missed any payments or paid late or went over my credit limit. When my balance was around {$1500.00}, they decreased my credit limit to {$1600.00} which made it look like i was close to maxing out my credit limit. This significantly affected and lowered my credit score and my usage limits.
Frequently Asked Questions
What is Complaint #5345331 about?
Complaint #5345331 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2022-03-20T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.