Checking or savings account -- Closing an account -- Complaint #5343417
Complaint Overview
Complaint ID: 5343417
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: California
ZIP Code: 91775
Date Received: 2022-03-19T12:00:00-05:00
Date Sent to Company: 2022-03-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the afternoon of XX/XX/XXXX, I found that my Citibank mobile APP showed that my checking account and savings account balance was XXXX yuan. I thought it was a problem with the app system. The balance is XXXX yuan. I remember that my account should have more than XXXX US dollars, but the bank has already closed. Because I can't speak XXXX and didn't call the customer service number, it was around XXXX in the morning. XXXX XXXX and XXXX dollars in a savings account of XXXX XXXX and XXXX dollars and after the account was closed, I went to the bank to find a staff member to call a customer service phone, but I was evasive and it has been 17 days and still no answer...
Frequently Asked Questions
What is Complaint #5343417 about?
Complaint #5343417 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-03-19T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.