Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5342577
Complaint Overview
Complaint ID: 5342577
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Arizona
ZIP Code: XXXXX
Date Received: 2022-03-19T12:00:00-05:00
Date Sent to Company: 2022-03-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had someone, whom I do not know XXXX ( 2 ) payments to this unknown person, XXXX for {$300.00} and another for {$400.00} on the same day ( XX/XX/XXXX ). The last attempt was for {$420.00}, but Chase Bank stopped that one, thankfully. They text me while I was driving, but could not reach anyone soon enough to find out what the problem was. I put in a claim to the fraud department only for them to come back and say they were authorized by me. I have had numerous fraud problems in other areas of my account and had to close out my credit card with them many times. I should not be responsible for these transfers. Why did they stop the last one for {$420.00}, I guess they figured something nefarious was going on. I have changed my passwords and user ID several times, delete anything to do with XXXX and deleted my mobile app. No one but me has access to my banking nor my phone, it was hacked, obviously. Hope you can help. Thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #5342577 about?
Complaint #5342577 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-03-19T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.