Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5342463
Complaint Overview
Complaint ID: 5342463
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Arizona
ZIP Code: 857XX
Date Received: 2022-03-19T12:00:00-05:00
Date Sent to Company: 2022-04-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Please refer to previous claim # XXXX, Case # XXXX. This case has been closed and it was suggested I contact the Merchant ( XXXX 's XXXX ) which I did and I spoke to XXXX. We were charged {$290.00} for a take out order purchased on a square. XXXX gave me the following info 1. They don't use a square 2. They didn't generate the receipt or the invoice that BofA said was proof of the purchase 3. The time of the purchase was XXXX am. and they don't even open until XXXX am 4. This is the 3rd time a similar situation occurred with their establishment with nearly the identical receipt information ( menu items ) 5. She has no record of a charge in the amount of {$290.00} on XX/XX/2021 6 Now after completing further research I discovered the website they were using for evidence is fraudulent. Obviously, BofA is getting scammed and didn't really even investigate the claim thoroughly. I wonder who they contacted to get these falsified documents?
Frequently Asked Questions
What is Complaint #5342463 about?
Complaint #5342463 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-03-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.