Student loan -- Dealing with your lender or servicer -- Complaint #5341220
Complaint Overview
Complaint ID: 5341220
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Pennsylvania
ZIP Code: 18914
Date Received: 2022-03-19T12:00:00-05:00
Date Sent to Company: 2022-03-19T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Submitted XXXX application XX/XX/XXXX. Was told 30 days to process. Called multiple times to check status. Was told its taking longer. Received letter today and over XXXX payments are missing form their accounting. Spent an hour on hold. Promoted to press 1 to get a call back. When the call came two hours later, it was just an automated system telling me I missed their call?! I get back on hold for THREE MORE hours. Finally get a human being and Im told they cant help. Only dept of education can count the payments on XXXX waiver. Which is a lie. This loan servicing company is NOT following the federal waiver. Theyre purposely dragging their feet to postpone having to waive loans. They are impossible to get on the phone and dont return calls or emails.
Frequently Asked Questions
What is Complaint #5341220 about?
Complaint #5341220 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-03-19T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.