Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5335578
Complaint Overview
Complaint ID: 5335578
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 95121
Date Received: 2022-03-17T12:00:00-05:00
Date Sent to Company: 2022-03-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
At the time I saw charges on bank of America I claimed fraud because it wasn't me that authorized it. XX/XX/2022 XXXX it was concluded that the merchant provided a receipt to have received the serviced.. Of course it was received..it 's unauthorized to begin with... I didn't receive it. This was sent via letter on XXXX. No I don't have it.. I teared it up today I was frustrated with bank of America. The others charged successfully disputed. I called a 7 to 8 times to find out pending claim and i gotten mix answers yes I have one no I don't have one and I did have one and it was the XXXX. I checked and saw there's another pending XXXX for XX/XX/XXXX claim id XXXX that's pending when. I check the bank of America app... I was confused on the phone, I mentioned about family members who makes unauthorized charges and it was the Tennessee rep taken it sorry it was a family member, it's not subject to fraud. Once said can't be removed I didn't even know that rule ... in the future how do you claim fraud if you didn't know anything about it in the first place and I was doing my due diligence to dispute them as I checked my account. I saw the unauthorized charges and did dispute. It's just frustrating, I thought it was successfully fraud claim and saw to my surprise a charge.and now a pending...
Frequently Asked Questions
What is Complaint #5335578 about?
Complaint #5335578 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-03-17T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.