Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5322063
Complaint Overview
Complaint ID: 5322063
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Colorado
ZIP Code: 80302
Date Received: 2022-03-14T12:00:00-05:00
Date Sent to Company: 2022-05-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase Bank advertised the XXXX XXXX XXXX XXXX last autumn in XXXX with an introductory " welcome '' offer of XXXX XXXX " avios '' ( air-miles ) after spending {$3000.00} in the first three months. I applied for and received the card in XX/XX/XXXX and quickly met the minimum requirements. Chase Bank awarded me the XXXX miles in XXXX, XXXX and my Chase Bank credit card statement shows that Chase transferred the miles to my XXXX XXXX frequent flyer account on XX/XX/XXXX. On my XXXX XXXX frequent flyer account, it shows that the XXXX miles were NOT received. They are missing. I have tried MANY times by phone, by web support ( help-tickets ) and via XXXX with both Chase Bank and XXXX XXXX to rectify this situation. In every case, Chase says it's not their responsibility ( even though they are the card issuer and offered the welcome promotion ) and directs me to contact XXXX. When I try to contact XXXX, it's almost impossible to get any response and no way to speak with a human. All electronic attempts to resolve this are met with instructions from them to go talk to Chase Bank about missing rewards. I have the history of electronic responses from XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XXXX conversations spanning XX/XX/XXXX XXXX XXXX.
Frequently Asked Questions
What is Complaint #5322063 about?
Complaint #5322063 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-03-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.