Credit card or prepaid card -- Fees or interest -- Complaint #5321759
Complaint Overview
Complaint ID: 5321759
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: North Carolina
ZIP Code: 28104
Date Received: 2022-03-14T12:00:00-05:00
Date Sent to Company: 2022-03-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been using Amazon credit card, managed by Synchrony, for years now. Unlike other companies they dont issue paperless statement to other financial companies to be integrated with their system. In my case, I am using XXXX XXXX XXXX for banking and mostly I can received statements via my bank which make it much easier to manage. Synchrony pushes for paperless statement via email which I have signed up and forgot to follow up and missed the payment on several occasion in past two years hence I was charged late fee and interests. While this inconvenient but It was my responsibility. To avoid this I have tried to switch to paper ( mail ) statements twice since last fall. Assuming that I will receive it in the mail but I have not received for XXXX and XXXX and I was charged fees and interests. However, this got resolved when I was checking my finances lately very late night and after back and forth with robo chat someone answered my chats and promptly send me refunded the fees and few days after I received the paper statements only when I mentioned that I have no choice but to file an complaint with CFPB. However, in my case over few years this seems to intentional action to deceive customer, create extra hurdle and take advantage of the facts that most people don't closely monitor their Amazon account or bother to follow up. Especially follow up is very time consuming and I personally paid the fee instead of wasting about an hour to resolve it. This has the potential to be looked into in details and see what is the rationale that Synchrony does not issue seamless electronic statement with other banks and financial institutes? Why resolutions are much more cumbersome and time consuming that other large banks?
Frequently Asked Questions
What is Complaint #5321759 about?
Complaint #5321759 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-03-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.