Student loan -- Dealing with your lender or servicer -- Complaint #5318438
Complaint Overview
Complaint ID: 5318438
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Texas
ZIP Code: 76210
Date Received: 2022-03-11T12:00:00-05:00
Date Sent to Company: 2022-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently submitted an employment certification form to MyFedLoan for the Public Student Loan Forgiveness program after consolidating my student loans. The guidance from DOE and in student aid.gov on the waiver announced in XXXX clearly states that payments made pre-consolidation will count toward PSLF. Today I received a letter stating theyve reviewed my recent employment certification and update payment counts. The letter specifically states they have applied any additional payments that would count under the waiver. However, that statement is a lie as the letter shows I have 1 qualifying payment when I had over 60 payments documented toward the program prior to consolidation. MyFedLoan continues to mislead borrowers on forgiveness.
Frequently Asked Questions
What is Complaint #5318438 about?
Complaint #5318438 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-03-11T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.