Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5318411

Complaint Overview

Complaint ID: 5318411

Company: Jpmorgan Chase & Co.

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Incorrect information on your report

Sub-Issue: Account status incorrect

State: Illinois

ZIP Code: 605XX

Date Received: 2022-03-11T12:00:00-05:00

Date Sent to Company: 2022-03-11T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

We have a mortgage with Chase Bank. On XX/XX/2022, we received our monthly statement. It indicated that we had failed to make a payment due XX/XX/2022. I immediately called chase bank to determine the status of our payment as we had made payment on XX/XX/2022 for {$1500.00}. The payment was processed through our online banking bill pay through XXXX bank. Previous payments have been made a received through this same bill pay. I was told that I shouldnt be alarmed and that the payment may surface. I informed them that my payment due In XXXX was already in process. I agreed to follow back up with them in a weeks time. They indicated that my credit was not at risk during the call. I received an automated text from chase bank on XXXX indicating that my mortgage needed attention. I was already aware of the issue with the XXXX Payment. I went to login through the text link. Because of my lack of technical aptitude, I managed to get security locked out of my account. Frustrated I decided to call them when I had time to speak. I followed up on XX/XX/XXXX by phone to determine if I should take any action. I was informed that they had not yet received my payment. I offered to make a payment by phone to cure the issue so there would be no adverse credit reporting issues. Im in the real estate business so good credit is very important to me and integral to my ability to finance. Payment was taken over the phone. Late fees were waived. The operator indicated that she thought my account was still too new at chase and likely not even reporting yet. Today I woke to a notification that my credit score has dropped by XXXX points. From XXXX to XXXX. This is due to an erroneous derogatory complaint made by chase concerning this account. Chase inaccurately represented their intentions to send derogatory information on my credit report. Further, despite the fact that I spoke with them twice, they did not provide me with an opportunity to correct the problem in a way that would have prevented the derogatory event from happening. I spoke with Chase this morning. I Spoke to three people for about 90 minutes. I was told they would have to review the recorded conversations, and they needed evidence from me. I emailed them my payment confirmation from XXXX for the disputed payment and demanded they act quickly to repair the damage they have done to my credit. They appeared unconcerned and could not assist in expediting a solution. This is inappropriate reporting. Derogatory information should only be reported when there is clear default. These credit reporting practices are abusive and they should work much faster when they erroneously damage a customer.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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