Checking or savings account -- Opening an account -- Complaint #5318313
Complaint Overview
Complaint ID: 5318313
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: Pennsylvania
ZIP Code: 15216
Date Received: 2022-03-11T12:00:00-05:00
Date Sent to Company: 2022-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received several emails from Bank of America stating that an account was opened in my name using my social security number, email address, and home address. I have spoken to bank of America on the phone and also went to their local branch, which is when I found out they had access to my social security and home address, and birthday. The bank instructed me to freeze my credit with the credit Union. My boyfriend froze his as well as a precaution with him being in the same household. We do not know what their intentions are, but are now very concerned knowing they have very personal information. I also received an email regarding changes to my unemployment benefits account which were made. I have not been able to get in touch with unemployment but am questioning that they may be related. The bank of America profile created with my information also stated that I worked for XXXX XXXX XXXXXXXX and I have never heard of or worked for this company before. The name on the profile was XXXX XXXX. I have never heard of this name before either.
Frequently Asked Questions
What is Complaint #5318313 about?
Complaint #5318313 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-03-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.