Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5311138
Complaint Overview
Complaint ID: 5311138
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 07030
Date Received: 2022-03-13T12:00:00-05:00
Date Sent to Company: 2022-03-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A charge appeared on XX/XX/XXXX on my statement for {$220.00} from a company called XXXX. They are a delicatessen near where I work where I often get a salad and soup for lunch. They are a high volume place around lunchtime and just cycle you through without giving a receipt. They just take your card and run it. When I saw the charge I informed Citibank that the charge was incorrect. They deigned my dispute because : " We have reviewed the information you provided regarding your dispute. Without a valid credit slip, we are unable to intervene on your behalf with the merchant or their bank. '' By that standard, I would still be responsible if they had input {$22000.00} instead. I can't prove a negative. The merchant, however does have a cash register record and could see if a {$220.00} charge occurred or not. They won't even contact the merchant to see if they dispute the charge.
Frequently Asked Questions
What is Complaint #5311138 about?
Complaint #5311138 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-03-13T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.