Mortgage -- Struggling to pay mortgage -- Complaint #5310159
Complaint Overview
Complaint ID: 5310159
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage
State: Maine
ZIP Code: 041XX
Date Received: 2022-03-10T12:00:00-05:00
Date Sent to Company: 2022-03-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called to ask about opening my LOC up from being frozen. I have been making payments on time for XXXX months. I was told an underwriter would need to review and I would hear back in XXXX days. I have not heard or seen any communication and the LOC is still frozen. This is consistent poor behavior from BOA and there is no information on my online profile what status my loan is in. Every time I call in i get bounced around and no one has the right information.
Frequently Asked Questions
What is Complaint #5310159 about?
Complaint #5310159 was filed against Bank Of America, National Association regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-03-10T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.