Mortgage -- Closing on a mortgage -- Complaint #5309073
Complaint Overview
Complaint ID: 5309073
Company: Axos Financial, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: Georgia
ZIP Code: 30101
Date Received: 2022-03-10T12:00:00-05:00
Date Sent to Company: 2022-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My husband passed away from XXXX XXXX XXXX, XXXX. I have been attempting to negotiate a forbearance agreement with Axos bank regarding my mortgage since XX/XX/XXXX. They rejected my request and I have been unable to make the payment. My house has been on the market since XX/XX/XXXX. It is now under contract and the closing attorney submitted a request to access signed by me for a payoff letter. That request was submitted approximately three weeks ago as we are scheduled to close XX/XX/XXXX. Just this week we finally heard that they can not process the payoff request because my name is signed on it and not my husbands name. In XXXX when I first began attempting to negotiate with them, I provided proof that I owned the house with my husband joint tenancy with right of survivorship and had subsequently transferred ownership solely to myself. In addition, I provided a copy of his death certificate. Axos has all the documentation to show that my husband is deceased and that I own the property. They are refusing to provide a payoff letter to the closing attorney which would allow me to sell the home and pay them. I can provide any and all documentation that may be necessary, I just need a payoff letter ASAP!
Frequently Asked Questions
What is Complaint #5309073 about?
Complaint #5309073 was filed against Axos Financial, INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-03-10T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.