Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5303831
Complaint Overview
Complaint ID: 5303831
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Maryland
ZIP Code: XXXXX
Date Received: 2022-03-09T12:00:00-05:00
Date Sent to Company: 2022-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or around XX/XX/2022, I attempted to place an order with Home Depot and take advantage of financing offer up to 24 month of financing on purchases over {$290.00}. First said website would not take order my Home Depot credit card kept declining purchase although the account was in good standing with available balance. Home Depot resolution department got involved with placing order promised at exact delivery date and further adjustment if product was not delivered in time. Not only was the product not delivered in time but sent out wrong merchandise and billing is incorrect. Home then separated each item ( 51 ) in total into several orders making billing verification and payments impossible to apply correctly and timely to avoid financing charges. I attempted to reach Executive Office several times about this issue and was told they refuse to get involved. I find the billing and financing option a deceptive business practice and asked you investigate this as an official complaint.
Frequently Asked Questions
What is Complaint #5303831 about?
Complaint #5303831 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-03-09T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.