Checking or savings account -- Closing an account -- Complaint #5295562
Complaint Overview
Complaint ID: 5295562
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: 77407
Date Received: 2022-03-07T12:00:00-05:00
Date Sent to Company: 2022-03-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 my wife deposited 6 refund checks ( total of {$3500.00} ) from XXXX XXXX in our Bank of America account. This checks were validated by XXXX XXXX ( Checks were XXXX XXXX ). The bank decided to close my accounts. They did not give notice and a reason for the closure. After calling multiple times they stated that the checks were on stop payment and that's the reason why they closed the accounts. After contacting XXXX XXXX they stated ( have emails and receipts of all paid checks to Bank of America ) that all checks were paid and was no stop payment on those checks. In the mean time all my funds where frozen and I had no access to any funds due to the fact that I only had accounts in Bank of America and they were closing all of them. Bank of America refuse to talk to us and treat us like delinquents, more so they did not want to contact XXXX XXXX to validate any information. After 3 weeks they send a check for {$1500.00} which is the amount of money I had before all of this happened. As today XX/XX/2022 they have the rest of my money and stated they don't have a resolution time on this case. Still give no reason for holding my funds, closing the account, and not wanting to contact XXXX XXXX. I have receipts and emails that validate all transactions related with this checks THAT I AM WILLING TO PROVIDE. The Bank of America Manager from the branch that we deposited the checks in, told us that Bank of America is doing us wrong she does not see anything wrong in the accounts and even her is disappointed that no body can explain what is happening.
Frequently Asked Questions
What is Complaint #5295562 about?
Complaint #5295562 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-03-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.