Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5294987
Complaint Overview
Complaint ID: 5294987
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: 75052
Date Received: 2022-03-07T12:00:00-05:00
Date Sent to Company: 2022-03-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I'm XXXX yr old rXXXX XXXX and my husband is XXXX yrs old, retired and depend on his social security pension.We both have a credit card together with bank of America since XXXX.Then last XX/XX/22 he had a call from Bank of America saying that our credit was cancelled and he went on line and saw that our credit card was not cancelled instead was charged with {$9800.00} to an XXXX XXXX CA and another charge of same outfit same hour, same day of $ XXXX.So my husband called Bank of America but not able to get hold of them immediately so same hour we went to Bank of America branch in XXXX XXXX TX to ask for their advice. All they could help us was, using their phone was to dial Bank of America fraud division and waited for someone to answer and after 27 minutes we talked to someone and told them the fraud charges done to our credit card and told us that it is not my husband nor I, we do not waste this large sum of money for an XXXX XXXX.It 's a fraud charge and told that person its not us and to please not to pay cause it is not us.The person whom we spoke with said they will investigate the charges.I was praying and waiting for the investigation and hoping the charge will go, but came XXXX XXXX I received a letter that $ XXXX was charged and so I called back the Bank of America fraud division to tell them that why they pay them and got charged with {$16000.00} + amount.They did not listen to our voices my husband and I that it is a fraud charge and it made me so angry and frustrated they send us another credit card but I freeze my credit card and also freeze 3 major Credit reporting XXXX XXXX XXXX and XXXX.Last time I spoke to Bank of America fraud unit, that they re-opened the investigation. I told them why they did not send an alert on my phone cause I am the primary card holder, where in before they send text message in my phone when I gas up in my car in a different gas station, I did not receive any alert messages on this $ XXXX charge, what is going with Bank of America.We had a police report and faxed it to Bank of America fraud division.PleasXXXX it is much appreciated that you all heard my bad situation we are in.I can not retire with this large amount of debt burden.Please help us.Thank you.
Frequently Asked Questions
What is Complaint #5294987 about?
Complaint #5294987 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-03-07T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.