Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5291970
Complaint Overview
Complaint ID: 5291970
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Traveler's check or cashier's check
Issue: Fraud or scam
State: Oklahoma
ZIP Code: 740XX
Date Received: 2022-03-06T12:00:00-05:00
Date Sent to Company: 2022-03-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX, there was a fraud transaction on my account that I didnt recognize. then also 2 XXXX transactions that I didnt recognize either. I immediately changed my account information and ordered a new card. The next day they put an XXXX hold on all my accounts and wont let me access any of my money. I called customer service for days and they told me there was a XXXX dispute charge from XXXX I have no idea about it I dont even have a license to be involved with XXXX. they told me theyd send a cashiers check. I recently called a week later saying I havent received the check and they said they extended the investigation to XXXX and I wont receive my money till the investigation is done. All of this has been absolutely unfair and Im being punished for something I didnt take part in. My direct deposit also went into that account and they wouldnt let me have that either, literally holding onto all my money. Ive called them countless of times and theyve treated me horribly to the point where Im crying. they dont seem to care that I cant pay my bills or help my family, I dont have a dollar to my name for gas or food. I have bills to pay and a XXXX to pay for. this has caused alot of emotional stress for me and my life. they dont care to help they keep repeating that its their policy and hang up on me. I just dont think any of this has been fair. please help.
Frequently Asked Questions
What is Complaint #5291970 about?
Complaint #5291970 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-03-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.