Checking or savings account -- Managing an account -- Complaint #5290660
Complaint Overview
Complaint ID: 5290660
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Florida
ZIP Code: 33415
Date Received: 2022-03-06T12:00:00-05:00
Date Sent to Company: 2022-03-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I am a platinum member of Bank of America ( BOA ). I received a 1099 for interest income on my checking account ending XXXX and savings account ending in XXXX. But no interest for a Bond deposit transaction on the checking account which took place on XX/XX/XXXX? It was a XXXX Bond redemption value of {$10000.00} each at ab interest of {$7800.00} each for a total of {$31000.00} at a total interest of {$23000.00}. Called BOA on XX/XX/XXXX and spoke to XXXX from New York. He could not find a record of the bond deposit? I explained to XXXX that I had a photo copy of the bond deposit made at their branch on XXXX XXXX, XXXX XXXX, FL and further explained that at the time the deposit of {$31000.00}, was first shown on my account then a day later it was removed??. After phone calls at that time with BOA with BOA noting the photo copy of the transaction and adjustment was made and the amount of {$31000.00} was restored on my account. As XXXX checked further he did come across an adjustment made on XX/XX/XXXX of about {$30000.00} but did not confirm the exact amount of {$31000.00}? He then gave me a case number of XXXX and said they would be getting back in touch with me and if I did not hear back from them to give them another call, Since was getting close to Tax time, I called back on XX/XX/XXXX and got a woman on the phone. I did not have to give her the case number because she said she ha my information. She then said that the bond transaction did not show on my account? When I pressured her further she said I would not need a 1099 for that transaction which did not seem correct. She also did not seem very knowledgeable. At the risk of being audited and reflecting how the original transaction took place back on XX/XX/XXXX, first the {$31000.00} was on the checking account then it was removed? Then after phone calls from my XXXX daughters, who made the deposit with my wife, and myself, the {$31000.00} was restored on my account. I thought I should report this plus I believe I am going to need a1099 from BOA reflecting that {$23000.00} interest income for my taxes. I would appreciate your help
Frequently Asked Questions
What is Complaint #5290660 about?
Complaint #5290660 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.