Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5289576
Complaint Overview
Complaint ID: 5289576
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: New York
ZIP Code: 11233
Date Received: 2022-03-05T12:00:00-05:00
Date Sent to Company: 2022-03-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I received a call and a voicemail from a woman claiming to have issues with a Bank of America prepaid card in my name. Now, I bank with Bank of America, so immediately was concerned about the status of my account or if there was a problem. I called the number back and it was now a man asking for my first and last name, which at first I had no problem giving. However, then he asked for my social security number, which I thought was a part of the process so I gave it. He asked for my social again, and after hearing the shakiness in his voice, I realised that it was a scam. I am currently worried that he might've heard enough of my information to do something with it, and I was writing to see if there was any way of checking this or filing a bigger report.
Frequently Asked Questions
What is Complaint #5289576 about?
Complaint #5289576 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-03-05T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.