Mortgage -- Trouble during payment process -- Complaint #5287509
Complaint Overview
Complaint ID: 5287509
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: New Jersey
ZIP Code: 08087
Date Received: 2022-03-04T12:00:00-05:00
Date Sent to Company: 2022-03-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Rocket Mortgage keeps calling me to cash out my home equity. I have begged them repeatedly to stop calling me and opt me out of their calls, but they insist that since I have an active mortgage with them they are allowed to keep calling me to sell me on the benefits of cashing out all the equity in my home. They refuse to stop calling me. I don't want to cash out all the equity in my home. I don't see why just becasue I have a mortgage with them they are allowed to keep calling me! Please make them stop!
Frequently Asked Questions
What is Complaint #5287509 about?
Complaint #5287509 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-03-04T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.