Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #5275886
Complaint Overview
Complaint ID: 5275886
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Massachusetts
ZIP Code: 02116
Date Received: 2022-03-01T12:00:00-05:00
Date Sent to Company: 2022-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Once I visited Macy 's store in XXXX, I was persistently offered their credit card on terms that there will be a 20 % discount on making first purchase at the store. I didn't have to buy anything that day and I confirmed this from the person who issued me this card that I'll come later and I'll still get the discount. When I visited later, at the billing counter, the concerned person again told me that the 20 % discount will appear in the monthly statement. That never happened, I received the bill without discount applied. I raised the issue several times over email as well as phone- it was never resolved. Since I was billed wrongly, I didn't pay the bill and kept requesting to fix the mistake. Instead of fixing the bill, I started receiving the bill with late fee on top the wrong bill. I again kept calling, writing mails to your team to get it fixed. Instead, my credit score was devastated. Please fix the bill and also report to the credit bureau so that the mistake is undone. I've gone through enough mental stress as of now, please don't aggravate it by not fixing the mistake that happened at Macy 's end
Frequently Asked Questions
What is Complaint #5275886 about?
Complaint #5275886 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2022-03-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.