Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5274654
Complaint Overview
Complaint ID: 5274654
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Arizona
ZIP Code: 85138
Date Received: 2022-03-01T12:00:00-05:00
Date Sent to Company: 2022-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is not the first time Chase has lowered my credit line after paying off my entire balance. Its odd that we have been customers for almost a decade, pay our bills on time, and are rewarded by our credit line being lowered when we make large payments. I want my credit line restored to where it was, or we will have to permanently part ways with chase. This is not fair or ethical to do this without contacting the customer when they have a credit line they expect to have access to ... .no warning. Why is Chase consistently punishing loyal customers who have CONSISTENTLY paid their bills and put money in the company 's pockets? If they can't scam you out of interest rates and fees, they lower your credit line until they push you away from being a customer?? It's an off the wall business practice and I would like for Chase to take some accountability .... please do the right thing. If there was an issue or concern, why not reach out to the customer first??
Frequently Asked Questions
What is Complaint #5274654 about?
Complaint #5274654 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-03-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.